How can we help?

On the sign-in screen, tap “Forgot password” and enter your email. We'll send a code that works for 15 minutes. Enter it together with a new password. If the email doesn't arrive, check your spam folder.

Without a confirmed email we can't help you get back in if you forget your password. The code comes by email; you can request a new one once a minute.

Settings → Account → Delete account. You'll need your password, and if two-factor sign-in is on, a code from the authenticator app (a recovery code works too). Deleting can't be undone.

Journals are for personal entries with no structure. Projects are for work: folders, tasks with due dates, history of changes and a project map. They're kept apart so they never mix.

Yes. Open a note and add a file from your phone. Files sync along with the note and download on your other devices when you open them.

If the same note was edited on two devices, the more recent edit wins. Make sure both devices are online and open the app — changes arrive in a few seconds.

That happens when someone edited the note on another device after you deleted it. In that case we keep the newer version so no text is lost.

Settings → Security → Two-factor sign-in. Scan the QR code in an authenticator app, enter the code and your password. You'll get 10 recovery codes — save them somewhere safe, we only show them once.

Change your password right away, then open Settings → Security → Devices and sign out of every device you don't recognize. They're signed out immediately. Turn on two-factor sign-in, and write to us if anything still looks wrong.